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I cannot say enough wonderful things about the wonderful woman who works at the front desk at MissionCare at Holyoke. Having a family member in a care facility can be an emotional and stressful experience, but every single time we walk through those doors, she greets us with genuine kindness, patience, and a warm smile. She is attentive, organized, and always goes out of her way to make sure our questions are answered and that we feel welcome. Her compassion sets the tone for the entire building, and knowing she is there gives our family a tremendous sense of comfort. She is a true asset to MissionCare, and we appreciate her hard work and caring spirit more than words can express. Having family in such a place can be very overwhelming and hard but knowing there are people there like her make it’s so much easier to accept.
Daughter of Resident via NursingHomes.com (October 2026)
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I would recommend this facility to family and friends. I have been having a wonderful time. The nurses to the CNAs work as a team and that's what matters.
Resident DC (June 2023)
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I moved my mother here in December 2021 after a brief stay in the Boston area. I have been incredibly impressed from my first interactions with Nicole in Admissions (and throughout the admissions process) to my tour with Kyle where it was clear that there is a good, positive energy to this facility (staff was smiling and seemed happy to be there – a great feat, in my opinion, considering all that healthcare workers have been through in the past few years). I continue to be impressed by all of the receptionists, nurses, activity staff, social workers, business manager, etc. Everyone is so on the ball and willing to help…and quickly, when needed. I would highly recommend MissionCare to anyone looking for a safe, positive environment for their loved one.
Wendy K. Slate Berman (March 2022)
